Mani Jewellers Privacy Policy
Effective date: [date published]
Mani Jewellers (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, shop with us, request services or subscribe to our communications.
Information we collect
Depending on your interactions with us, we may collect:
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Your name, email address, telephone number, and billing or shipping address.
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Purchase and transaction records, including products purchased and amounts spent.
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Information you provide about repairs, custom orders, appointments or customer service requests.
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Your communication preferences and consent records.
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Technical information about website visits and email interactions, where the relevant technologies are enabled.
Payments are handled through our payment service providers. Their privacy policies describe how they process payment information.
How we use your information
We use personal information to process purchases, fulfil orders, provide jewellery services, respond to enquiries, maintain business records, prevent fraud and meet legal obligations.
Where we have the required consent or another lawful basis, we also use contact information, purchase history and preferences to send relevant invitations, product news and promotions, including anniversary sale announcements.
Email marketing and Mailchimp
We use Mailchimp, an Intuit service, to manage our email marketing.
We may transfer your name, email address, subscription preferences and relevant customer information, such as purchase-based customer categories, to Mailchimp to manage and deliver our communications.
If email tracking is enabled, Mailchimp may collect information about email opens and link clicks, together with associated technical information. We use this information to understand engagement and improve our communications.
More information about Mailchimp’s handling of personal information is available in the Intuit Global Privacy Statement.
You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails or by contacting us. Unsubscribing does not prevent necessary communications about your purchases or requested services.
How we share information
We do not sell or rent customer personal information.
We share information as reasonably necessary with service providers that support our business, including website hosting, email marketing, payment processing, order delivery and requested jewellery services.
We may also disclose information where required or permitted by law, including to address fraud or protect legal rights.
Some service providers may process or store information outside Canada. Information processed abroad may be subject to the laws and lawful access requirements of those jurisdictions.
Cookies and similar technologies
Our website may use cookies and similar technologies to support shopping functions, remember preferences and, where enabled, understand website usage or measure marketing performance.
You can manage cookies through your browser and any cookie preference controls available on our website. Disabling certain cookies may affect website functions. Where required, we obtain consent before using non-essential tracking technologies.
Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting and recordkeeping requirements. We may retain limited suppression records to ensure that unsubscribe requests continue to be respected.
Your privacy choices
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent, or raise a privacy concern by contacting us. We may need to verify your identity before responding.
Withdrawing consent may affect services that require the information, but you can decline promotional communications without affecting your ability to shop with us.
Contact us
Mani Jewellers — Privacy Enquiries
200 Bay Street, Unit 102
Concourse Level, North Tower
Toronto, Ontario M5J 2J6
Email: info@manijewellers.com
Telephone: 416-865-0008
Policy updates
We may update this policy as our practices or legal obligations change. The current version will appear on this page with its effective date. Where required, we will provide additional notice or obtain consent for material changes.